AGB

Last updated: 9 August 2026

1. Wer wir sind

QuickNIE.com wird betrieben von Quick NIE Solutions, registered in Spanien, CIF / NIF 2181558, Alicante Province ("we", "us"). By using this website or purchasing our service you agree to these AGB.

2. Was QuickNIE ist

QuickNIE is an independent private service. We are not affiliated with, endorsed by, or acting on behalf of the Spanish Government, the Policía Nacional, the Spanish Ministry of the Interior or any Spanish consulate. You are always free to make an NIE application yourself directly, and the government fee is the same either way.

3. Was wir leisten

Je nach gebuchtem Paket erbringen wir einige oder alle der folgenden Leistungen:

• assessment of which application route applies to you
• a Dokumenten-Checkliste
• Vorbereitung des Formulars EX-15 und des Modelo 790 código 012
• Terminsuche und -buchung
• Dokumentenprüfung
• coordination of representation by a third party in Spanien
• Unterstützung per E-Mail und, bei einigen Paketen, telefonisch

Die konkreten Leistungen sind aufgeführt auf der Preise page und werden in Ihrer Bestellung bestätigt.

4. Was wir nicht leisten

• We do not issue NIE numbers. Only the Spanish authorities do.
• Except where the Express 48-Stunden-Garantie applies (section 5), we do not guarantee appointment availability, appointment dates or processing times. These are controlled by the Spanish authorities.
• Wir garantieren nicht, dass ein Antrag bewilligt wird.
• Wir leisten keine Rechts-, Steuer- oder Ausländerrechtsberatung. Wenn Ihre Situation dies erfordert, sagen wir es Ihnen.
• Wir haben keinen bevorzugten Zugang zu behördlichen Buchungssystemen.

5. The Express 48-Stunden-Garantie

Where you purchase the Express package, we guarantee that your official NIE certificate will be obtained within 48 hours of us receiving a complete and valid application.

Die Garantie gilt nur, wenn alle folgenden Bedingungen erfüllt sind:

• der Antrag geht während unserer Geschäftszeiten von Montag bis Freitag ein;
• it is complete and valid, including a clear copy or photograph of a valid passport and all required information;
• der Antrag betrifft die Provinz Alicante.

The guarantee does not apply to delays caused by incomplete, incorrect or missing information or documentation provided by you, nor to any decision of the Spanish authorities on the application itself.

If we do not meet the guarantee for reasons within our control, we will refund the difference between the Express fee and our Standard fee. This is your exclusive remedy under the guarantee, and it does not affect your statutory rights as a consumer.

6. Ihre Pflichten

You are responsible for giving us accurate and complete information, providing genuine documents, attending any appointment booked for you or ensuring your representative does, and paying government and third-party fees where they are payable by you. If information you give us is inaccurate and the application fails as a result, further work may be chargeable.

7. Gebühren

Our service fee is stated before you purchase and is payable in advance. Government fees and third-party costs, including notary fees, Apostille fees and sworn translation, are separate, are not paid to us unless expressly stated, and are your responsibility. We will identify the third-party costs likely to apply to your route before you purchase.

8. Cancellation and refunds

Where you are a consumer, you have a statutory right to cancel within 14 days of purchase. If you ask us to begin work within that period, you may be charged for work already carried out.

If we cannot deliver the service you purchased, we refund the service fee for the portion not delivered.

We cannot refund government fees paid to the Spanish authorities, or third-party costs already incurred on your behalf. We do not refund on the basis of a decision by the Spanish authorities, or a lack of appointment availability.

9. Haftung

Nothing in these AGB limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Vorbehaltlich dessen ist unsere Gesamthaftung im Zusammenhang mit der Leistung auf das an uns gezahlte Servicehonorar begrenzt.

We are not liable for losses arising from the acts or decisions of the Spanish authorities, from appointment availability, or from delays outside our reasonable control.

10. Dritte

Where your route requires a representative, notary or translator, they act under their own AGB and their own professional obligations. We coordinate with them; we do not control them.

11. Richtigkeit der Angaben auf dieser Website

We make a genuine effort to keep the information on this site accurate and current. Spanish requirements, fees and procedures change, and individual offices apply them differently. Nothing on this site is a substitute for checking with the office you are applying to or taking professional advice.

12. Anwendbares Recht

These AGB are governed by Spanish law Spanien, and the courts of Alicante have exclusive jurisdiction, subject to any statutory rights you have as a consumer in your own country.

13. Kontakt

Fragen about these AGB: info@quicknie.com.